FAQs

Understanding the intricate technical details and unique traits of our candles is essential for achieving the best sensory experience. Our wicks are crafted from high-quality materials designed to provide a steady, balanced flame throughout the lifespan of each candle. Depending on the size of the container, candles feature a specific number of wicks to ensure an optimal melt pool. The twelve-ounce options include two wicks, the twenty-one-ounce versions come with three wicks, and our largest thirty-four-ounce signature design uses seven wicks to create an even, beautiful glow.

Our proprietary wax blend is carefully engineered with a strong focus on high performance and sustainable practices. The candles are created without harmful additives, and we strictly follow cruelty-free principles, meaning no animal testing is ever conducted. While the ingredients used to craft our complex, rich scents meet strict safety standards, we recommend that individuals with specific sensitivities, such as respiratory conditions or severe allergies, introduce new fragrances into their homes with care. Expecting parents or those planning a family should consult a healthcare professional before using scented products to ensure they align with their health needs. Additionally, our wicking materials are completely free of zinc, and our fragrance oils are blended without phthalates. The glass containers are specifically engineered to handle high temperatures, making them safe for regular use and offering peace of mind as you enjoy the ambiance.

Fragrance design is a layered art form made up of three distinct parts. Top notes offer the first impression immediately after lighting the candle, and they are usually light and refreshing. Middle notes, often called heart notes, form the main identity of the scent and emerge after the candle has been burning for a while. Finally, base notes provide the lasting foundation that lingers in your space. These scents generally fall into various fragrance families, ranging from soft florals and fresh, clean profiles to bright fruits, sweet and spicy blends, or warm, grounding woods.

We are dedicated to making our collections available across the United States, including all states, territories, and military addresses. We do not ship to post office boxes at this time. Delivery fees are determined by your total order and location, and we offer a clear return process if any item does not meet your expectations. If your order arrives damaged during transit, our support specialists are available to help resolve the issue quickly. We deeply value our community and are always looking for ways to improve your experience through reward programs and social media engagement. Our commitment to quality and transparency covers every step of our process, from initial design concepts to final packaging. We welcome your feedback and are happy to provide any extra information to help you choose the perfect addition to your home. For personalized assistance, please contact our service team at (213) 260-4403 or send your questions to [email protected].